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Terms of Use

Cielo Fitness Coaching

Effective date: 26/08/2026

1. Who these terms are with

These terms are an agreement between you and Cielo Natali Reyes, a self-employed personal trainer (sole trader) based in Cork, Ireland, operating as Cielo Fitness Coaching ("we", "us"). By creating an account or using the app you agree to these terms.

  • Contact: cielonatalireyes@gmail.com

2. The service

We provide personal training and fitness coaching through the app: assigned routines, training logs, progress tracking, and messaging with your coach. The app is for adults aged 18 or over.

3. Your account

  • You receive access from your coach and are responsible for keeping your login details

private.

  • You agree to give accurate information and to keep your profile and relevant health

information up to date.

  • You are responsible for activity under your account.

4. Health, safety and medical disclaimer

The app does not provide medical advice. Your use of the training programmes is subject to the Medical and Liability Disclaimer, which forms part of these terms. You should read it and speak to a doctor if you are in any doubt about your fitness to exercise.

5. Your data

We handle your personal and health data as described in our Privacy Policy and, for health data, under the Health Data Consent. Please read both.

6. Payments, plans and refunds

  • Prices are shown in the app in euro (€). Payment is made **directly to us via Revolut

or bank transfer**; we do not take card payments in the app.

  • A plan or session is confirmed once we confirm your payment.
  • Routines are purchased individually. By purchasing a routine, you acknowledge that you

will gain immediate access to digital content and expressly agree to waive your right of withdrawal under the EU Consumer Rights Directive once access has been granted. If you have not yet accessed a purchased routine, you may request a full refund within 7 days of purchase. Refunds are not available for routines provided free of charge, as no payment was made. Billing errors will be corrected and refunded regardless of access.

7. Acceptable use

You agree not to misuse the app: no attempting to access other users' data, no disrupting the service, and no unlawful, abusive or harmful content in messages.

8. Content and intellectual property

  • The app, its design, the training programmes and the content we provide are **owned by

Cielo Natali Reyes and are provided for your personal use only**. You may not copy, resell or redistribute them.

  • Content you enter (your logs, notes, messages) remains yours; you grant us permission

to use it to provide the service.

  • Exercise videos are provided for guidance; where they link to third-party platforms

(for example YouTube), those platforms' own terms apply.

9. Availability

We aim to keep the app available but do not guarantee it will be uninterrupted or error-free. We may update, change or suspend features.

10. Ending the service

  • You can stop using the app at any time and ask us to close your account.
  • We may suspend or end access if these terms are seriously or repeatedly breached.

11. Limitation of liability

To the maximum extent permitted by Irish law, our total liability to you for any claim arising from your use of the app is limited to the total amount you paid us in the 12 months preceding the claim. This limitation does not apply to liability that cannot be lawfully excluded under Irish law, including death or personal injury caused by negligence.

12. Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction.

13. Changes

We may update these terms. We will post the new version in the app and update the effective date.